Access Net: Help Desk

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Help Desk (1577)

Every now and then most people need some help. Check out the latest news on our Noticeboard. The problem you are experiencing may be explained by a recent Friends Advice, Network Log or Virus report. The quickest way is to check our web knowledgebase, use Search. Should you still need help to find the right information, email Support and we'll get right back to you.

Should your email or internet connection not work, call our help line on 61 3 9686 4192 between 8:00 am - 6:00 pm business days EST or 8:00 am - 1:00 pm EST other days. Have your service login (username), account number and pencil/paper handy.

Settings (496)

How to configure your settings. Guides for setting up your Internet connection, including modem, email, newsgroups and web browser guides. Download links and configurations also exist for other Internet related software such as compression utilities, FTP programs and image editors. If you know your way around, refer Experienced net users for a quick checklist of settings.

Problems (48)

Most common problems. According to Access Net Help Desk operators, the most common problems experienced are included here. They might provide a clue to the problem you're experiencing.

Q&A (406)

Questions and Answers. Access Net answers to queries submitted by subscribers, hints and tips . When you have a question relating to browsing, check here because more than likely it's been asked and answered before.

Censorship (15)

Internet filtering software used to block objectionable websites, newsgroups, chat rooms and ICQ. A must for parents to protect their children from online predators, pedophiles, pornography and sexually explicit material. The following software and resources are available.

Managing (81)

Managing your services. Start off by getting familiar with our Trading Terms and check here for keeping an eye on your children using the net, what to do when going away for holidays, Closing your internet connection, making changes and checking your account and usage.

Travellers (38)

For the traveller... Whether you are travelling interstate or internationally, you can continue to access the Internet through Access Net at local call cost. Guides for collecting your Access Net email via a web browser are included here.

Webwork (249)

Working with your Website. Help in creating your web pages, both personal and business; HTML coding, uploading your web pages, adding hit counters, backgrounds, sound etc.

Errors (84)

Lists different error messages/numbers that can possibly come up when working with the net giving explanations as to possible causes and workaround solutions.

Glossary (150)

Find out what the acronyms stand for to gain an insight into a new Web term and it's function. Descriptions and download links of Internet programs are also available. Need a new term explained? Click Query above for a quick response or check the Internet Dictionary for an A to Z Dictionary on Internet related terms, protocols and abbreviations

Support

Technical Support. Every now and then a subscriber is likely to be in need of some help. The quickest way to get what you need is by checking the Access Net website using Search or browse this Help desk section.